Learn about our deposit policy and how it works.
Why do you require deposits?
There are three reasons we require deposits.
1. To deliver the best possible client experience
What makes TAP AND SHINE a unique and popular choice in Calgary is the flexibility and convenience we offer, unlike most ceramic coating shops (where it’s only their terms – IF you ever hear back from them).
Combined with our world-class workmanship and standard of excellence, Tap And Shine always strives to deliver the best possible client experience.
In order to maintain an exemplary client experience and serve the market to the best of our ability, we allow you to reserve a timeslot.
We have a limited number of daily slots and do our best to service same-day appointments.
When you book with Tap and Shine, your timeslot is reserved for you, and you alone.
The last thing we want is your coating installation to get delayed because someone else kept taking up available slots due to constant rescheduling.
Deposits are a great way to ensure your vehicle gets the attention and love it deserves – from start to FINISH.
2. To make you a top priority
All our ceramic coating installs include exterior washes, clay bar, polish/paint correction, and more – on the house.
Our mission is to deliver a superior client experience and a perfect install – so when your friends and family ask you where you got your ceramic coating done, you refer us without hesitation.
Deposits allow us to ensure we’re prioritizing those that actually need our help.
3. To deliver the best possible work environment
Where our competition invests in self-promotion or other areas, we invest directly in our team.
This means we invest in their skills, training, tools, work environment, and job satisfaction.
Deposits give our team the confidence and security that their time will be spent serving Calgary, rather than sitting around hoping an appointment shows up.
How It Works: Deposit Terms
Since we make our booking calendar public and have limited availability, we use this deposit to hold your spot and reduce the number of ‘bad’ appointments.
- Once your coating install is complete, your deposit will be applied as a credit towards your final invoice/payment. You may cancel or reschedule your appointment at any time with minimum 48 hours notice, using the link provided in your appointment confirmation email.
- A confirmation email with your appointment information will be sent to the registered email address once your appointment has been confirmed.
- If you cancel or reschedule 48 hours or more before your appointment time, you can apply it towards your next appointment or get a refund your deposit towards your original payment method within 3-5 business days.
- If you fail to give us 48 hours cancellation/rescheduling notice before your confirmed appointment time, you forfeit your deposit.
We retain the right to reschedule or cancel appointments as necessary. If we reschedule or cancel your appointment after it has been confirmed, you are entitled to a refund of the deposit or you can use it as a credit towards your final invoice/payment.
Deposits are used as credits towards your final payment when:
Deposit refunds can be requested when:
Deposits are forfeited (non-refundable) when:
Questions? We're here to give you the clarity you need.
If you have any questions or need clarification on Tap And Shine’s deposit policy, you can always email us at hello@tapandshine.com, send us a message using the chat, or text us at (587) 741-1555.
PS: Did you know that you get FREE Reapplication Guarantee within 30 days of any Ceramic Coating install? Plus if you’re still not happy with our workmanship and service, you simply don’t pay!
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